December 2024 Update

Price Increase / Booking Change Requirements for 2025

Dear Valued Customer,

Thank you for your continued support and trust in Your House Wash Ltd. We value your business and want to ensure that we maintain open communication regarding the changes we need to make for 2025 and beyond. Below, we have outlined the reasons behind these updates and changes to our agreements.

We understand that not all the points below may apply to your specific booking. Our intention is not to cause any offense but to provide transparency about the challenges we face as a business.

Why Changes Are Necessary

1. Rising Costs
   The cost of running our business has increased significantly in recent years, including:

• Public liability insurance
• Fuel
• Equipment and cleaning materials
• Cleaning products and consumables
• Rent and other business expenses

Additionally, the overall cost of living has risen, requiring us to ensure that the business generates sufficient income to support our operations and staff fairly.

1. Operational Efficiency

• With an average of 25 jobs per day per vehicle, efficiency is critical. Any disruptions, such as missed payments, late postponements, or access issues, can have a cascading effect on our ability to provide a reliable service and achieve profitability.
• Non-payment or late payment has become a growing issue. As a result, ALL regular window cleaning must now be paid by Direct Debit via GoCardless. Payment setup is simple and can be completed at www.yourhousewash.co.uk/payments.

1. Booking Changes and Access Issues

• When customers request last-minute postponements (e.g., “Leave it this month”) or fail to provide access (e.g., forgetting to leave gates unlocked), it results in significant lost revenue and inefficiencies.
• For example, if just two customers per day cancel or block access, at an average of £20 per job, this equates to:
• £200 lost per week
• £800 lost per month
• £9,600 lost annually (minimum estimate)

These issues also disrupt scheduling and prevent us from maintaining a consistent and reliable service.

1. Requests for Additional Services

• We often receive requests for additional tasks on-site (e.g., “Could you just do this as well? It won’t take long.”). While we are happy to help, these additional tasks must be booked in advance and will be charged accordingly.
• Small delays add up significantly: for example, one extra minute per job across 25 jobs per day equates to 500 minutes of lost revenue per month.

Price Increases

The following reasons may result in a price increase:

1. General price adjustments required to reflect rising operational costs.
2. Adjustments to ensure fairness and align pricing with similar jobs.
3. Inconsistent commitment or access issues impacting efficiency.
4. Payment issues, such as late or non-payment, or failure to sign up for GoCardless direct debit.
5. Additional services requested without prior booking or agreement.
6. Cancellation due to Weather if weather does not permit safe cleaning we will reschedule. We cannot accept cancellation from customers

Commitment to Our Customers

We are committed to providing a regular, reliable, and cost-effective service. To achieve this, we need firm commitment from all customers regarding the frequency of bookings, access arrangements, and timely payments. This allows us to plan effectively, manage cash flow, and continue offering high-quality services.

We deeply appreciate your business, support, and recommendations, and we hope to maintain a strong relationship with all our customers. If you would like to discuss your individual circumstances, please don’t hesitate to contact me directly.